Terms of Service

1. Acceptance

By accessing or using Chartera ("we", "us", "our"), you agree to these Terms of Service. If you do not agree, do not use the service. These terms apply to all users, including trial and evaluation users.

Our Privacy Policy describes how we handle your data.

2. Service description

Chartera is a maritime operations platform that helps chartering and operations teams manage voyage execution. The service processes shipping emails and documents to automatically extract operational data — including charter party terms, noon reports, fixture recaps, port notifications, and hire payment schedules.

Features include email classification, document parsing, voyage tracking dashboards, alert generation, and an AI-assisted copilot for operational queries.

3. Eligibility

Chartera is intended for business use by maritime industry professionals. By using the service, you represent that you are an authorized representative of your organization and have the authority to bind it to these terms.

4. Account and access

• Authentication is via OAuth (Google or Microsoft). We do not store passwords.
• You are responsible for maintaining the security of your connected accounts.
• You must have the authority to connect email accounts to Chartera and to authorize processing of the emails received through those accounts.
• You agree to notify us promptly of any unauthorized use of your account.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose
• Attempt unauthorized access to the platform or other users' data
• Interfere with or disrupt the service's availability or performance
• Reverse engineer, decompile, or disassemble any part of the platform
• Resell, sublicense, or redistribute access to the service
• Use automated systems to scrape or extract data from the platform

6. Email data and OAuth permissions

When you connect an email account via OAuth, you grant Chartera read-only access to your inbox. We use this access exclusively to sync and process maritime operational correspondence.

• We access emails in read-only mode — we never modify, delete, or send emails
• You are responsible for ensuring you have authority to share business emails processed through Chartera
• You can disconnect your email account at any time, which revokes our access and clears stored tokens
• Alternatively, you can use email forwarding instead of OAuth — simply forward emails to your Chartera inbound address

7. AI processing consent

Chartera uses AI (large language models from Google Gemini and OpenAI) to classify emails and extract structured data from maritime documents. By using the service, you acknowledge and consent to this processing.

• Your data is not used to train any AI models — this is contractual with both providers
• AI-generated outputs (parsed data, classifications, copilot responses) are assistive and may contain errors — you are responsible for verifying operational decisions
• Chartera selects the AI provider. Users do not choose providers at this time.

8. Intellectual property

Chartera retains all rights to the platform, software, algorithms, models, and related materials. We grant you a limited, non-exclusive, non-transferable license to use the service for your internal business operations during the term of your subscription or trial.

Your data remains yours. We do not claim ownership of any customer data processed through the platform.

9. Data ownership and portability

All data you provide or that is derived from your emails remains your property. Chartera has a limited license to process this data solely for delivering the service.

You can request deletion of all your data at any time. See our Privacy Policy for details on retention and deletion.

10. Service availability and disclaimers

We aim to keep Chartera available and reliable, but we do not guarantee uninterrupted access. Scheduled maintenance, infrastructure issues, or third-party service outages may cause temporary unavailability.

Unless otherwise specified in a separate commercial agreement, the service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or accuracy of AI-generated outputs.

AI-generated outputs — including parsed noon report data, contract extractions, and copilot answers — are assistive tools, not authoritative records. Users should verify critical operational data independently.

11. Limitation of liability

To the maximum extent permitted by law, Chartera shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. This includes, without limitation, damages arising from errors in AI-parsed data, missed alerts, or inaccuracies in extracted operational records.

Our total liability for any claim related to the service shall not exceed the amount you paid us in the twelve months preceding the claim.

You are responsible for verifying operational decisions based on data provided by Chartera.

12. Termination

Either party may terminate use of the service at any time. You can disconnect your accounts and stop using Chartera. We may suspend or terminate access if you violate these terms.

Upon termination, your data will be handled according to our Privacy Policy. You may request full data deletion at any time by contacting hello@chartera.io.

13. Governing law

These terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these terms or the use of the service shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Changes to these terms

We may update these Terms of Service from time to time. Material changes will be communicated via email or an in-app notice. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

15. Contact

For legal inquiries or questions about these terms:

hello@chartera.io